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Terms of service

The rules for using Lazos Familia, in plain words.

Last updated: October 10, 2026

1. Who we are

Lazos Familia is a trade name of Bridge Comm Unity Network Inc. In these Terms, "we" means Bridge Comm Unity Network Inc. and "you" means the person using the service.

Address: Bridge Comm Unity Network Inc., 4400 Brownsville Rd, Ste 105 PMB 3201, Powder Springs, GA 30127, United States.

Bridge Comm Unity Network Inc. also operates other text-message services named HomewardText and GoodWordText.

2. Who can use the service

You must be 18 or older and have a U.S. mobile number that is yours. Only the person who owns a number can sign it up. By signing up, you agree to these Terms and our Privacy Policy.

3. How the service works

  • You text your Lazos Familia number. We send your words into the messaging system your loved one's facility uses. Their replies come back to you as texts.
  • We send your words exactly as you write them. We never translate or change them.
  • You hold your own account on the facility's messaging system and give us written permission to send through it. We help you set it up. You can withdraw that permission anytime.
  • If you ask, we send your messages as paper letters.
  • The facility sets its own rules. It may review, delay or reject messages. Your messages are not private from the facility.
  • We don't promise delivery times. Timing depends on the facility and its system.

4. What is not allowed

We don't send:

  • sports picks or betting tips;
  • lookups of information about other people;
  • requests for money;
  • messages about other people at the facility;
  • messages between two people who are inside;
  • anything that breaks the law or the facility's rules.

We may hold back a message that breaks these rules, and we may close an account that breaks them more than once.

5. Price, free trial and automatic renewal

Every plan is for you and one person inside:

  • Essential: $9.99 a month. Up to 2 family phone numbers, unlimited texts and article lookups. Photos are charged at add-on prices.
  • Plus: $19.99 a month. Up to 4 family phone numbers, unlimited texts, article lookups and 10 free 4x6 photo prints a month.
  • Family: $29.99 a month. Up to 6 family phone numbers, unlimited texts, article lookups, 20 free 4x6 photo prints a month, and birthday and holiday reminders with help from the assistant picking and writing cards. Reminders stay off until you turn them on.

Free prints you don't use in a month don't carry over.

  • Every plan starts with a 48-hour free trial.
  • After the 48-hour free trial, your plan renews every month at your plan's price until you cancel. We charge you when the trial ends and then every month on the same date.
  • We text you a reminder before the trial ends.
  • You pay by card or digital wallet.
  • If the price ever changes, we tell you first and you can cancel.

6. How to cancel

You can cancel anytime online in your account. If you cancel during the free trial, you pay nothing. If you cancel later, your plan stays active until the end of the month you paid for.

7. Refunds

  • Cancel within 7 days of your first charge and we refund you in full.
  • After those 7 days, we don't give partial refunds.
  • If the facility pauses messages, we pause your service and don't charge for the pause.
  • Photo prints and cards already sent can't be refunded.

8. Extras

With any plan you can order: 4x6 photo print, $0.25; letter-size print, $0.50 on plain paper or $1.00 glossy; extra family phone number, $3 a month; greeting card, $3.99. Your plan's free prints count toward 4x6 prints only.

9. Fair use of unlimited texts

Unlimited texts are for personal messages between you and your family. We may pause accounts that send automated, bulk or commercial messages. If we pause your account for this reason, we tell you and explain how to turn it back on.

10. Lazos Assistant

  • Every plan includes the Lazos Assistant, an automated assistant. It always tells you it is automated.
  • It answers questions, checks orders and notices, helps you change your number or cancel, and warns you before a charge.
  • It only talks with you. It never writes to your loved one or pretends to be anyone. It never changes or translates your messages.
  • If it helps you write a card or note, nothing is sent until you approve the exact words.
  • You can reach a person any time: text PERSON to your Lazos Assistant number.
  • Safety concerns, billing disputes and facility blocks are always handled by a person.

11. Text messages

The rules for our text messages are in the SMS terms. Reply STOP to stop texts or HELP for help.

12. Your information

Read how we protect your information in the Privacy Policy.

13. Pauses and closures

If the facility pauses or ends messages, or your loved one is released or moved, we let you know. We may pause or close the service in those cases.

14. Limits on liability

We do our best, but we don't control the facility, its messaging system or mobile carriers. We provide the service "as is." To the extent the law allows, we are not responsible for messages a facility delays, reviews or rejects. If we are responsible for anything, it will be no more than what you paid in the last 3 months.

15. Changes to these Terms

If we change these Terms, we post the new version here with the date. If the change is important, we tell you first.

16. Governing law

These Terms are governed by the laws of the State of Georgia, USA.

17. Contact

Write to us on the Contact page. If you can't use it, email [email protected].